|Title Nexen Tire Named Number One Tire Manufacturer by the ‘Global Customer Satisfaction Index’ for Tenth Year in a Row||Date2020-05-08|
Nexen Tire Named Number One TireManufacturer by the ‘Global Customer Satisfaction Index’ for Tenth Year in aRow
Continuesto Implement industry’s first tire rental service and offer customersatisfaction programs
(SEOUL, South Korea, July 3 2019) – Nexen Tire, a global tire manufacturer, hasretained its number one position in the tire category for South Korea’s ‘2019Global Customer Satisfaction Competency Index (GCSI)’. This is the tenthconsecutive year that Nexen Tire has been recognized for their superiorquality, global presence and brand quality.
Marking the fifteenth year of GCSI, the researchevaluation institution is organized annually by South Korea’s Ministry ofTrade, Industry and Energy to raise awareness and improve customer satisfactionmanagement by providing a global industrial competitiveness index.
This year’s evaluation was conducted through anonline survey that lasted for three weeks in April, centering around Seoul andsix other metropolitan cities. The valid sample for the evaluation was 103,000and evaluation categories included customer satisfaction elements, customervalue, global capability and loyalty.
Nexen Tire has been recognized for operating the industry’sfirst ‘Next Level’, a tire rental service providing tire inspections and vehiclecheck-ups. ‘Next Level’ also offers monthly rental services that are tailoredfor customers, depending on their driving preferences and consumer patterns.
To ensure safe driving, Nexen Tire continues its‘New Premium Warranty System’ replacing to high-end tire models such as ‘N’FERAAU7’, ‘N’FERA AU5’ and ‘N’ERA RU5’, even in cases of drivers’ negligence.
This year, Nexen Tire established four major globalR&D and production facilities with the opening of ‘THE NEXEN univerCITY’ atthe Magok Industrial Complex in Seoul, Korea as well as the Europe plant in theCzech Republic. ‘THE NEXEN univerCITY’ is the company’s centralresearch institute that acts as an integrated R&D hub for its local andglobal R&D centers. Through these four major establishments, Nexen Tire plansto expand sales and obtain manufacturing capabilities in the local and globalmarkets.
Meanwhile, the 2019 GCSI certification award ceremonytook place in Hanoi, Vietnam that was attended by representatives from the award-winningcompanies.
Photo: (From left) Soon-Hoon Bae of GlobalManagement Association, Il-Hee Lee of Nexen Tire’s Global Quality ManagementDepartment.